Thriving as a dealership means equipping your team to deliver at the level your customers expect. Digital expectations are at an all-time high, and as a result, buyers are holding dealers to higher standards of speed, convenience, and personal service. Today, customer expectations go beyond the physical product, putting more pressure on your team and the systems they rely on every day.
Meeting buyer expectations starts with the right platform. The tools you choose must support a seamless customer-facing experience. But just as critical is how they impact your internal operations: your team’s efficiency, focus, and ultimately, your bottom line. With the right system, your team can move faster, stay focused, and guide buyers through a seamless path to purchase. But with the wrong tools—or none at all—frustration builds, productivity drops, and opportunities fall through the cracks. So how do you know which tools are helping and which are holding you back? Let’s take a look at why the simplest systems often win.
I recently came across the term “The Toggling Tax,” a concept from a Harvard Business Review study that explores how frequently switching between tabs and applications impacts productivity. While at first I browsed through because the unique name caught my attention, the more I dove into it, the more I realized this is costing me, my team, and even more so—dealers—far more than we realize.
As software has become essential to manage workflows and scale dealerships, we’ve adopted more tools. But with more tools comes more toggling. The more tabs we have open, the more platforms and interfaces we switch between—and the harder it is to be focused and truly efficient.
When a user switches from one application to another, it is not just the mere physical act of pressing keys to switch that costs effort. It takes time to adjust to the application, its semantic context, and purpose after a switch — users need to get their bearings, even if they were just looking at it. This readjustment takes a toll. Psychology and neuroscience have shown that this “context switching” is cognitively taxing.
Not only is having to switch between multiple platforms annoying, it’s taxing to your focus, speed, and quality of work. If you want to improve operational efficiency, one major way to achieve this is by providing your team with a solution that doesn’t just provide tools, but one that is built in a way that actually drives performance, focus, and thereby results. This isn’t just about saving wasted clicks; it’s about cognitive fatigue that slows down performance and ultimately your bottom line.
Excessive toggling increases the brain’s production of cortisol (the primary stress hormone), slows us down, and makes it harder to focus. Users are being asked to constantly refocus, and their attention spans are fragmented, which leads to them being depleted. This state of distraction typically occurs due to poor work design and a plethora of applications.
If your team is toggling between a DMS, a CRM, a finance portal, email, spreadsheets, a messaging platform, and website leads—every switch is a loss of focus and productivity. You’re not just wasting time, you’re losing deals.
The data backs it up:
We found that, on average, people spent just under four hours a week reorienting themselves after toggling to a new application. Over the course of a year, that adds up to five working weeks, or 9% of their annual time at work.
Did you catch that? Five weeks. Think about how many deals you could close with an extra five weeks of focused selling time. The solution isn’t more tools, it’s the right system. One that unifies the sales process into a single connected workflow.
Some systems offer everything under the sun, except clarity. While other solutions only offer one tool and leave the rest of your processes fragmented. In either case, there’s too much noise, too many gaps, low adoption, and no real progress.
And that’s exactly why simple is better.
What if it were just easy? What if you could have every part of the sales process in one streamlined system that works together, not against itself?
Here’s how Transax can help. Transax funnels all your leads into one system, combining your CRM, finance portal, messaging platform, and more into one system that’s clear, intuitive, and made for how you already work.
Transax was built for dealers: an end-to-end solution that brings everything into one view. Built with simplicity at its core, it eliminates the constant toggling, it’s easy to adopt, and easy to grow with. Software shouldn't feel like a second job; it should work like you do. Transax was designed to create a connected experience that helps you:
If you’re still piecing things together with notepads and spreadsheets—or worse, stuck in a clunky system that makes everything harder—you already know what’s not working.
It’s time for something that makes sense. Simple wins. Transax delivers it.
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1Source: How Much Time and Energy Do We Waste Toggling Between Applications?, Harvard Business Review
2 Source: How Much Time and Energy Do We Waste Toggling Between Applications?, Harvard Business Review
3 Source: How Much Time and Energy Do We Waste Toggling Between Applications?, Harvard Business Review
